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Comprehensive Cover
Whether you're cruising the open road or commuting daily, mi-bike Insurance offers tailored coverage to protect your motorcycle against theft, accidents, and unforeseen events.
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Designed for Riders, by Riders
Designed by motorcycle enthusiasts for fellow riders, our policies provide the protection that matters most on the road.
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Fast & Hassle-Free Claims
We know how important it is to get back on your bike quickly. That’s why our claims process is streamlined, with dedicated support to keep you moving.
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Flexible Options to Suit Your Budget
From essential cover to full comprehensive protection, we offer a range of policies to match your budget and riding lifestyle.
Need to make a claim?
Don’t stress, we are here to make your claim as easy as possible for you.
Our claims team are on hand to help you with advice, and assistance, when you need it most. We offer 24/7 Claims Support and we pride ourselves on our service.
Please click HERE to access our online claim form or call our friendly customer service staff on 1300 781 448.
Our consultants will be in touch within the next 48 hours to discuss the process with you.
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Contact mi-bike
Phone: 1300 780 446
Email: customerservice@mi-bike.com.au
Address: 489-493 Victoria Street, Wetherill Park NSW 2164
Mail: Locked Bag 79, Wetherill Park NSW 2164
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Complaints
Complaints Handling and Dispute Resolution Process
If you have a complaint about any aspects of our products and services, please contact us first on 1300 780 446, so that we can resolve your concerns. Once we are aware of your concern our staff will take the appropriate steps to address your concerns immediately.
If the staff member is not able to resolve this with you, the matter will be escalated to a higher level to the relevant manager. You may request this escalation at any time by calling or writing to us. The manager will investigate the issue and take all reasonable steps to resolve the matter with you or your authorised representative.
Escalating your complaint
Should you feel that your complaint has not been properly handled or you are not satisfied with the result, you may request an independent review of your dispute by writing to:
Dispute Resolution Officer
mi-bike Insurance
Locked Bag 79, Wetherill Park NSW 2164
Phone: 1300 780 446
Email: complaints@mi-bike.com.au
External Dispute Resolution Scheme
If you feel we have not fairly resolved your complaint you can refer the matter to an external dispute resolution service. We are a member of an external dispute resolution scheme which independently and impartially reviews and resolves disputes between consumers and participating financial services providers.
The contact details are:
Australian Financial Complaints Authority (AFCA)
GPO Box 3, Melbourne Victoria 3001
Phone: 1800 931 678
Fax: 03 9613 6399
Email: info@afca.org.au
Web site: www.afca.org.au
Download our Complaints Procedure document (PDF 1.3MB)
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Disclaimers
Insurance issued by HDI Global Specialty SE – Australian Branch ABN 58 129 395 544, AFSL No. 458776 acting through its agent Yamaha Motor Insurance Australia Pty. Ltd. ABN 48 603 882 980, AFSL 497198. Information provided is general advice only and does not take into account your particular objectives, financial situation or needs. Please read the relevant Product Disclosure Statements (PDS) for full details on policy coverage before you make any decisions about whether to buy or continue to hold a policy.
mi-bike Motorcycle GAP Insurance issued prior to 1 November 2017 is underwritten by AIG Australia Limited ABN 93 004 727 753 AFSL 318686 (AIG) acting through its agent NM Insurance Pty Ltd (ABN 34 100 633 038) (AFSL 227186) (NM Insurance). About NM Insurance: NM Insurance acts under a binder authority from AIG, which allows NM Insurance to arrange this insurance, to administer it and to handle and settle claims made upon it, subject to the terms of the binder authority. In doing so NM Insurance acts for AIG and not You. NM Insurance's Australian Financial Services Licence authorises it to provide these services. NM Insurance’s contact details are: NM Insurance Pty Ltd, 28-32 George Street, Sandringham VICTORIA 3191 Telephone: 1300 794 454 Facsimile: 03 8599 5099 Email: customerservice@nminsurance.com.au.
Any advice provided is of a general nature only and does not take into account your particular objectives, financial situations or needs. Please read the Product Disclosure Statements (PDS) before You make any decisions regarding this product. If You have any queries that are not covered in the PDS, please contact your local mi-bike dealer. YMI acts under a binder authority from HDI Global Specialty SE as the Insurer that allows YMI to arrange insurance policies and to handle and settle claims made upon it subject to the terms of the binder authority. In doing so YMI acts for HDI Global Specialty SE and not you. YMI’s AFSL authorises it to provide these services. YMI’s contact details are: Yamaha Motor Insurance Australia Pty. Ltd. 489-493 Victoria Street, Wetherill Park NSW 2164, Locked Bag 79, Wetherill Park NSW 2164. Telephone: 1300 794 454. Email: customerservice@ymia.com.au
CCI/GAP/ Tyre & Rim - mi-bike Motorcycle tyre and rim, loan protection insurance and GAP Insurance issued between 1 November 2017 and 31 December 2019 is underwritten by HDI Global Specialty SE – Australian Branch ABN 58 129 395 544, AFSL No. 458776 acting through its agent Yamaha Motor Insurance Australia Pty. Ltd. (‘YMI’) ABN 48 603 882 980, AFSL 497198. About YMI Insurance: YMI acts under a binder authority from HDI, which allows YMI to arrange this insurance, to administer it and to handle and settle claims made upon it, subject to the terms of the binder authority. In doing so YMI acts for HDI and not You. YMI's Australian Financial Services Licence authorises it to provide these services.
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Customer assistance
Mi-Bike Insurance is committed to exercising greater care when dealing with vulnerable customers. Please use the resources (PDF) below to contact us.
Family Violence and Supporting Vulnerable Customers
View our Family Violence & Supporting Vulnerable Customers procedure to find out how we can help.
Financial Hardship Procedure
View our Financial Hardship procedure or Download the Financial Hardship Application Form for assistance.
Vulnerable Customers
View our procedure for Vulnerable Customers requiring assistance.
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The general insurance code of practice
Since 1 January 2022, our insurer HDI Global Specialty SE - Australia (ABN 58 129 395 544, AFSL 458776) is a signatory to the General Insurance Code of Practice (Code). The Code outlines the standards that insurers need to deliver. It lets you know what you should expect from your insurance company.
Introduced by the Insurance Council of Australia (ICA), the Code sets out the standards that general insurers must meet when providing services to their customers. It also sets out timeframes for general insurers to respond to claims, complaints and requests for information from customers.
The objectives of the Code are:
- to commit us to high standards of service;
- to promote better, more informed relations between us and you;
- to maintain and promote trust and confidence in the General Insurance industry;
- to provide fair and effective mechanisms for the resolution of complaints and disputes you make about us; and
- to promote continuous improvement of the General Insurance industry through education and training.
The Code Governance Committee is an independent body that monitors and enforces insurers’ compliance with the Code as well as identifying areas for improvement of insurance practices and helping the general insurance industry understand and comply with the Code.
Anyone can report alleged breaches of the Code to the CGC at any time.
Further information about the Code or the Code Governance Committee and your rights under it is available at https://insurancecouncil.com.au/cop/
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